Support privacy

Last updated September 10, 2026. Model Roll is a product of Brand Jet Media Private Limited. This notice covers the support page and support requests. It does not cover a future Model Roll SDK or application.

This website

The support page does not collect your app’s code, prompts, documents, audio, images, or local AI content automatically. It has no advertising tracker, analytics script, or session recording. Hosting and security providers process routine connection and security data to deliver and protect the page.

Support requests

The support form asks for your email address, a short description of the problem, and optional name, version, and platform information. Do not include passwords, API keys, private file paths, customer information, raw logs, or product content. The form does not accept attachments or automatically collect diagnostics.

Cloudflare processes the request and its Turnstile security check. The support service keeps an opaque reference, pseudonymized abuse-prevention records, timestamps, routing state, and the private Jira ticket reference for up to 90 days. Jira Service Management stores the customer email address and request text so we can manage and reply to the ticket. Hashing reduces exposure but does not make personal information anonymous.

If a submission cannot be confirmed, this browser stores only a non-personal request marker and opaque reference to prevent an accidental duplicate. It does not store the support message, email address, challenge token, or diagnostics. You can instead email hello@modelroll.com.

Requests about your data

You can request access, correction, or deletion by emailing hello@modelroll.com. We may need to confirm that the request is yours.